F.A.Q.
Who is The DDR Music Group?
We are a record label and store, built into one. We sign and distribute most of our bands right from this website. Since you are buying directly from us, we can offer the lowest prices to you, the customer. On the occasion that we really like a band whom aren’t signed to our label, we will simply carry their products in our store.
How long have you been in business?
We were established in 2007 and have been in business for over 16 years. We have packaged and sold 1000’s of CD’s. You’re in very good hands.
How does the payment process work?
All payments are made through PayPal, Amazon Payments or a Credit/Debit card of your choice. Once you have selected the items you wish to purchase and they are in your cart, click the submit order button and you will have the choice between PayPal, Amazon Payments or a Credit/Debit card. If you do not have a PayPal account you can still pay with a credit card through the PayPal site. We never see any details of the transaction either way.
Do you ever see my credit card info?
No, PayPal, Amazon Payments or our Credit/Debit card processor handles everything; we never see any Credit or Debit card numbers.
When do you ship my order?
We always try and ship within 48 hours of receiving the proper payment (however, we do not ship on Sunday or Postal Holiday)
Where do you ship to?
Worldwide!
The only countries we do not ship to are::
Mexico
Peru
Brazil
Orders to Russia or Finland must be placed directly, please write to us through the contact page and we will help to set up your order.
Will I be responsible for duties or import taxes?
Yes, all international orders may be subject to duties or import taxes. We have no control over this. You will be solely responsible for your countries taxes and fees.
Who do you ship with?
United States Postal Service
How will my order be shipped?
All orders are shipped:
Standard USPS Mail
How long will it take to get my order?
Orders placed for delivery within the USA will usually arrive to you within 3 to 7 business days.
Orders placed for International delivery, our estimate is 6 to 10 business days but could take 2 to 6 weeks for International Air Mail. We cannot take into account the customs of your particular country, because each is different. To this point, we have never had a problem shipping internationally.
Do you accept checks or money orders?
Yes we do. Please contact us and we’ll be happy to give the detailed information you will need to fulfill your order. Money Orders are processed and shipped out the next business day. Checks must be cleared first, before the shipment can be delivered to you. This process usually takes 3 to 5 business days.
How are your digital album downloads encoded?
All Digital albums are purchased and downloaded through our sister site 'Neon Nights Entertainment' owned and operated by The DDR Music Group All digital albums are encoded in WAV format for superior sound quality.
How to get my download of an album after I have paid for it?
You will receive a link in an e-mail immediately after your payment is completed directing you to where you can download your digital album.
What is the quality of the Used CD's?
All used CD's are in very good to near mint condition unless otherwise noted in the listing. All CD's have been tested and play with no flaws. Any CD's listed as a promo release usually have a hole punched in the bar code or markings somewhere on the disc face stating they are for promotional release.
What is the quality of the Used Vinyl Records?
All vinyl is graded with great scrutiny. Our grades a very accurate. Being that all the vinyl on our site is used, they will all come with a slight bit of imperfection. We do our very best to match the vinyl to the grade.
What is your return policy on Used Vinyl Records?
All used vinyl sales are final. These are hand picked by our staff to enhance your record buying experience. We do listen to and grade each record to give you the best representation of the vinyl itself. Again there is always going to be imperfections with anything used, so please keep that in mind when placing your order.
What is the quality of the T-shirts?
Radioactive Rebels shirts:
100% cotton t-shirt (except for heather colors, which contain 10% polyester). Pre-shrunk to make sure your size is maintained throughout several washes, and a classic fit.100% jersey knit, pre-shrunk, seamless, double-need ⅞” collar, taped neck and shoulders, classic fit.
Band Shirts:
This shirt is ultra comfortable, and its modern cut makes it stylish, too. The rolled shoulder gives it a better fit, and the double-stitched hems make it long-lasting. 100% cotton jersey knit, 30 singles thread weight, pre-shrunk, more contouring than a classic t-shirt, double stitched, quarter-turned, shoulder-to-shoulder taping
What is your return policy on T-shirts?
Return Policy
Any claims for damaged or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
What if the T-shirt is damaged in the mail?
We ask for photo verification of the damaged goods be sent to our contact form on this website , then we'll gladly send a replacement at no cost to you.
What if the T-shirt is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming the shipping address was correct. It would also be good to got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
What is your return policy on CD's & DVDs?
If you received a defective item fulfilled by The DDR Music Group and need to exchange it for the same item, please e-mail us to request a replacement. We will send you a pre-paid envelope to return the defective item. Please note that it takes us 3 to 5 business days to process returns once they arrive at our returns center.
Can I get an autograph from the band?
If you do not see a band in the autographed section, it could simply mean we could not get them for an autograph as sometimes geographically it can be challenging. We suggest trying to contact the bands on their dedicated websites to see if it is a possibility for you to send to them directly for an autograph.
Do you work directly with the bands?
Yes, when a band is signed to our label, we work directly with a member of each band on every aspect of the CD release. If a CD or product is on this website, a member from the band has signed the contracts, provided the materials and has approved every step of the operation. Please feel welcome to ask the band members themselves.
